If you cannot connect via a Spark SIM card but you can on other other networks and you have one of our 3G devices please complete the following:

Spark works on Band 850. 

Go to SETTINGS

WIRELESS & NETWORKS

then MORE

then

CELLULAR NETWORK

then CHANGE PREFERRED NETWORK NETWORK TYPE TO 3G

then

NETWORK OPERATOR – choose Spark 3G

To set your digital pen to work on the tablet, on the die of the pen is a pin hole. Press the button in that hole to activate the pen. Ensure the pen has batteries inserted

If you have made some changes in your devices operating system and it doesn’t then work right, whilst it isn’t covered by our warranty, we will help you to get it right.

Contact our technical support team, providing your device serial number. We will send you a link with instructions on how to clean the operating system out.

Because we have to get this from our manufactuer, please allow a couple of days for this free service.

We ship to most countries except those listed by any UN declaration. Goods will not be displatched until clear payment has been received by Global Communications Limited

If we do not have your requested model in stock, generally 20-working days. Your sales consultant will advise you at time of ordering

Refer to our warranty page.

Most work is carried out in our repair centers in New Zealand or Australia. In some cases they may be have to be returned to our factory but we have a real quick turnaround, generally 48-hours.

Here are the instructions for connecting the Q62 handheld devices to their hand grips for bar-code activation:

Windows device

Android Device

There is a transition period to get some products with Google certification which allows downloads via Play Store and all other Google services.

For NON- CERTIFIED Google android devices. loading software is achieved through loading the software via .apk. Your software provider will be able to provide this then it is loaded onto your android device just like ‘normal’ software.

The most common question we get about sim cards is: it doesn’t work. The most common reason is the sim card is inserted the wrong way. Also power off the device before you insert the card.

Windows 10 in S mode is a version of Windows 10 that’s streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing.

Need Help?

Call our Sales Team 0800100726 (+6479749265), please refer to our contact us page for our sales team hours.

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We must have something of interest for you otherwise you probably wouldn’t be on our website, so why not talk to our Sales Team today on what you want and trying to achieve.